Candy Dialogue Hub Inc. ("Candy Dialogue Hub", "we", "our", or "us") operates the website located at candydialoguehub.com (the "Service"). This Privacy Policy outlines our policies and procedures regarding the collection, use, disclosure, and protection of information that we receive from users of our website, tools, and digital resources.

1. Information We Collect

We strictly adhere to data minimization principles. We only collect information necessary to deliver requested 3D asset starter kits, rigging documentation, and respond to developer inquiries.

A. Information You Voluntarily Provide

• Contact Information: Your full name, corporate or developer email address, and phone number provided when requesting our Free 3D Avatar Starter Kit or contacting support.
• Technical Preferences: Selected development software, rendering pipelines, or target game engines (e.g., Unreal Engine, Unity, WebGL) to provide relevant asset configurations.
• Inquiry Details: Information submitted via our contact forms or customer support channels.

B. Information Collected Automatically

• Log & Device Data: IP address, browser type, operating system, referring URLs, access timestamps, and page interaction metrics.
• Cookies & Local Storage: Technical identifiers and preferences (such as your cookie consent choice stored in localStorage) to optimize performance and prevent duplicate prompt displays.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial and technical purposes:

• To transmit download links and technical documentation for the 3D character toolkit requested.
• To verify genuine human requests and prevent automated bot abuse of server infrastructure.
• To provide technical assistance, bug reports, and updates regarding asset revisions.
• To maintain compliance with Google Ads policies, preventing deceptive or misleading representation.
• We NEVER sell, rent, or trade your personal information to third-party data brokers.

3. Legal Basis for Processing (US & Global Standards)

We process your personal data under the following legal grounds:

• Consent: When you voluntarily submit your contact information to access our free digital assets.
• Legitimate Interests: To maintain site security, optimize real-time rigging guides, and prevent fraud.
• Legal Compliance: To satisfy statutory record-keeping and applicable federal and state requirements.

4. California Consumer Privacy Rights (CCPA / CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights:

• Right to Know / Access: You may request the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You may request the permanent erasure of your personal data from our active databases.
• Right to Non-Discrimination: We will not deny services, provide different quality of resources, or penalize you for exercising your privacy rights.
• Opt-Out of Sale / Sharing: We do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, email us at [email protected].

5. Cookies and Web Analytics

You can control your cookie preferences via our floating consent banner or directly through your web browser settings. Disabling cookies will not restrict your access to our free starter kits or documentation.

6. Data Retention and Security

We employ robust industry-standard administrative, physical, and technical safeguards (including SSL/TLS 256-bit encryption in transit) to protect your contact information. Personal information collected through lead forms is retained only as long as necessary to fulfill the requested resource delivery and developer support.

7. Children's Online Privacy (COPPA Compliance)

Our services, tools, and downloadable 3D assets are intended solely for professional developers, 3D artists, and individuals aged 18 and older. We do not knowingly collect personal information from minors under the age of 13. If you believe a minor has submitted information to us, please notify us immediately for prompt deletion.

8. Contact Information and Data Officer